GENERAL FAQs:

Q: What type of data can I sync?
A: You can sync photos, videos, music, documents, bookmarks, and mail items.

Q: What types of documents can I sync?
A: You can sync any Microsoft Office Documents – including Word, Excel, PowerPoint, etc, as well as Corel documents (WordPerfect, Quattro Pro, etc).

Q: Can I sync my Internet Explorer Favorites and Firefox bookmarks?
A: Yes you can. HP QuickSync will automatically convert your Internet Explorer bookmarks into the Firefox format (and vice versa) during syncing.

Q: What types of mail can I sync?
A: You can sync mail items from Outlook, Windows Mail, Outlook Express, as well as Thunderbird.

Note: In order to sync your mail items, ensure you have a mail client installed and setup and make sure that your email programs are not running at the same time.

Q: What ways can I sync my data across my computers?
A: You can sync your data to your computers via a wired or WI-FI local network or USB portable storage device (flash key drive, portable hard disk drive, etc).

Q: Do I need HP QuickSync installed on each computer that I want to sync to?
A: Yes. In order to sync all your computers, you must have HP QuickSync installed on each computer you want to sync to up to 3 computers.

Q: What Operating Systems does HP QuickSync run on? 
A: HP QuickSync is supported on Windows XP, Windows Vista and Windows 7.

Q: Is HP QuickSync available in multiple languages?
A: Yes. The application is currently available in 20 languages.

Q: I am not seeing the information I expected after syncing. Any ideas?
A: If your information does not appear to be updating correctly across your computers and devices, check the following:

• If you are using a portable storage device, make sure you’ve paired it to sync with only one computer. If you try to sync it with more than one computer, your information may not sync correctly.
• Make sure all your computers and devices are properly connected to one of your computers or within wireless network range. If a computer or device was not present during sync, it won’t be updated until the next time it’s present.
• If you’re seeing duplicate or wrong information after you’ve removed a portable device from one computer and then sync it another computer (using HP QuickSync), you may need to reformat your device.
• If you don’t see the information you expect to see after syncing, it may be because you tried to cancel a sync process before it was finished. You will only be able to see the information that has been synced before the Cancel button was clicked, and rest of the information will not be available until the next time you sync.
• If you’ve changed any of your sync settings, try syncing again.

Q: I am encountering errors when I try to sync. Any ideas?
A: If you see a message that your sync failed, or if nothing happens when you try to sync, check the following:

• Make sure your computer or device is turned on, properly connected (check USB, wired, or wireless network connections), and set up to work with HP QuickSync (it will appear in the computers or devices pane on the right section of the application interface). If your computer is on a wireless network, make sure that it is within range of your wireless router. If you are using a USB device, unplug the device from your computer, and then plug it in again and make sure it is properly connected.
• If you cannot sync at all or are seeing frequent error messages, you may want to reset your HP QuickSync sync preferences (by going through the HP QuickSync computer setup again). Resetting your sync preferences deletes the information in the HP QuickSync synchronization database on your computer (the place where all your sync changes are stored), and returns your computer and device sync settings to their original states.
• If you have changed your setup or any settings, try syncing again.

Q: My Firewall Software is preventing me from running HP QuickSync. How do I avoid this?
A: Some firewall (and Antivirus) software may block HP QuickSync from running and display a window for your attention. This is because the software (HP QuickSync) constantly monitors your computer for changes to your sync library. If your Firewall software displays such warning messages, simply select the “Allow” option to add HP QuickSync to your list of safe applications. Once you do this, the Firewall software on your computer will no longer flag HP QuickSync. If you are in an office network that has an enterprise version of firewall software, please contact your network administrator for help.

Q: How come I am unable to use keyboard shortcuts to navigate through the HP QuickSync software?
A: Keyboard shortcuts will be supported in an upcoming software update.

Q: I have 2 computers (Computer A and Computer B) that I want to keep in sync. I click the sync button on Computer A to start syncing to Computer B. Then I go to Computer B and Click the Sync button again (to sync to Computer A). Nothing gets synced. Why is this?
A: You do not need to click the sync button on both computers in order to keep them synced (you only need to click the sync button on one of the computers).

By design, when you initiate a sync from one computer (Computer A) to another (Computer B), the information is automatically synced bi-directionally between both computers (unless you specify that you want to perform a 1-way sync). This means that you only need to click the sync button on one of the computers to keep both of them updated and in sync.

If you click the sync button on both computers (one after the other), the action will cancel the sync process and nothing will get synced.

Q: Why can’t I sync between two HP Mini 5101’s?
A: In order to sync between two HP Mini 5101’s that come pre-installed with HP QuickSync, you can go through the following steps:

• Uninstall HP QuickSync from one of the HP Mini 5101’s
• Launch HP QuickSync on the other HP Mini 5101, and click on the link to install an additional copy of the software on another PC
• Once you have successfully installed the additional software copy on the other HP Mini 5101, you will be able to sync both computers

Q: Why can’t I de-authorize PCs from my other PC?
A: To de-authorize any PC on which you have installed HP QuickSync, all the computers on which you have installed the software (including the computer that came pre-installed with HP QuickSync) must be available on the same local network.

This is required so that the other computers are notified about the de-authorization request, and they can no longer sync with the de-authorized computer

 

INSTALLATION + SETUP FAQs:

Q: When I run through the HP QuickSync QuickStart Wizard again (after already going through the wizard once), all passwords and authorizations that I created are erased. Why is this?
A: Each time you go through the QuickStart Wizard, it is assumed that you are starting the computer setup from the very beginning and all previously created settings are erased.

Q: Some of the folders that I have chosen to monitor in my sync library contain shortcut links to other folders. However, when I go to my computer library within HP QuickSync, these folder shortcuts are not displayed. Why is this?
A: Information related to shortcut folders and files will not be displayed in the application for security purposes. HP QuickSync will only monitor and display content in folders that have direct paths.

Q: Do I have control over the type of data I want to share with other computers on my local network?
A: Yes. You can choose which data (photos, music, etc) you want to share on your HP QuickSync network. To do this, go to the application preferences menu, click on the “Sharing” tab, and choose the specific data type (e.g. photos) that you want to share.

Q: I have a PC running an English version of the HP QuickSync software, and I am unable to install the additional license that came with this PC on another PC running a different OS language. Why is this?
A: By design, the additional HP QuickSync license that comes with your PC can only be installed on another PC running the same OS language.

Q: I have a PC running an English version of the HP QuickSync software, and I am unable to sync the email items on this PC to another PC running a non-English version of HP QuickSync. Why is this?
A: By design, HP QuickSync does not support the ability to sync mail between PCs running different language versions of the software.

Q: Why is it that I lose my settings after I run an installation repair of HP QuickSync?
A: Anytime you run an “Install Repair” of HP QuickSync, it will reset the software to its original settings. This means that any computer authorizations and software configurations you previously set up will be lost, and you will have to go through the Quick Start Wizard to set up your computer again.

Q: When I copy the additional HP QuickSync software license to my USB device and then insert the device to a computer running Windows 7 to install the software, nothing happens. Why is this?
A: One of the new security features added to the Windows 7 Operating system prevents applications from automatically running when you insert a portable USB device (that is not a CD or DVD) into the computer. In this scenario, you will have to manually explore the contents of the plugged in device and click on the HP QuickSync executable in order to start the install on the Windows 7 PC.

Q: Why aren’t other shared PCs (running HP QuickSync) displayed in the home menu under MY CONNECTED DEVICES?
A: Only computers that have been paired to your local PC for automatic syncing (either via the HP QuickSync QuickStart Wizard, or via the Computers tab in the HP QuickSync Preferences menu) will be displayed in the MY CONNECTED DEVICES section.

Q: Why doesn’t HP QuickSync recognize my other PC after I changed my computer name?
A:  It is strongly recommended that you do not change the name of your computer after it has already been setup.

Whenever you setup your shared computers, HP QuickSync references the computer name and stores it permanently in the application’s database. This is the information that is used to detect and display computers in the “Shared Computers” tab.

If you change the name of the shared computer after it has already been setup, it corrupts the database and you will no longer be able detect or sync to that computer.

 

CONNECTION + SHARING FAQs:

Q: I have computers connected to different networks in my home/office. Will I be able to share and sync data between those computers?
A: No. You will only be able to sync and share data with computers running HP QuickSync on the same local network.

Q: Will I be able to share and access my data on computers located on my local network?
A: Yes. With HP QuickSync, you can access, share and even play back /stream your photos and videos located on other computers on your local network

Q: If I am on a local network that is accessible by others, are there any security features that I can use to protect the information on my computer?
A: Yes. HP QuickSync provides an option to add password protection to your computers. This means that anytime a computer running HP QuickSync attempts to access information on your computer, it will be required to enter the correct password in order to connect to your computer.

Q: I am on my local network but unable to see any of my shared computers running HP QuickSync. Any ideas?
A: If you don’t see anything under Computers, check the following:

• Make sure “Share data on this computer on my local network” is selected in the sharing pane of HP QuickSync preferences.
• Make sure you enter the correct password if the shared library you want to access requires a password.
• If you still don’t see any shared libraries, there may not be any computers on your local network with sharing turned on.
• As a last resort, you may have to restart your computers and re-launch the HP QuickSync application.

 

MAIL SYNCING FAQs:

Q: What if I use Outlook mail on one of my computers and Thunderbird on another? Will I be able to sync my mail to both programs using HP QuickSync?
A: Yes you can. HP QuickSync automatically converts the mail items in Outlook to the Thunderbird format and Thunderbird format to Outlook format before syncing it to your other computer

Q: Why am I unable to see or change my email settings in HP QuickSync?
A: This could be due to the following:

• Check to make sure that you have a configured and active mailbox in your email program  (Outlook, Windows Mail, or Outlook Express). If you haven’t, you will not be able to see any email settings in HP QuickSync.
• If you had HP QuickSync running BEFORE you created or configured your mailbox, please restart HP QuickSync (Note: You must exit HP QuickSync by right clicking the icon in the system tray (normally located in the lower right corner of your desktop) to properly restart the application).

Q: Why am I unable to sync individual email items between my PCs?
A: By design, HP QuickSync only allows the syncing of mail folders between PCs. Syncing of individual email items is not supported.